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Infrastructure Support Services * Code Enforcement * Sanitary Sewer *  Drinking Water  Streets * Storm Sewer * Parks & Recreation * Fleet * Building Maintenance * Grounds * Urban Forest

 

  

About the Public Services Department

Public Service Organizational Chart

The Public Services Department consist of 65 full-time employees with an operating budget of approximately $6.8 million (excludes water purchases) and a capital improvement budget of approximately $6.3 million which is comprised from the City’s General Fund and the Water & Sewer Enterprise Fund.  The department’s responsibilities include management of the water distribution system, sanitary sewer collection system, streets and pedestrian system, code enforcement, fleet maintenance, ground maintenance, building maintenance, parks and recreation, infrastructure management systems and engineering and inspection services.

The Public Services Department continues to challenge itself to be the leader in efficiently utilizing the latest technologies and best management practices available in the public works industry.

 

Infrastructure Support Services

The City of Florence Infratructure Support Services (I.S.S.) is responsible for the department’s administration of the city’s street network, water distribution system, sanitary sewer collection system and storm water conveyance systems. I.S.S. provides project management services for all capital projects along with development oversight.  Inspection services are provided on all city projects along with all major site developments.  Other duties include utility locate services, encroachment permit administration, major site development plan review along with Kentucky Division of Water (KDOW) infrastructure submittal review and processing.  I.S.S. is responsible for all water/sanitary/storm water regulatory compliance, assisting the Boone Florence Water Commission (BFWC) on regulatory compliance, department’s bi-annual bridge inspection program, administration of all grants along with staff support for the City’s Urban Forest Commission.

The I.S.S. division provides direction to the department’s operations staff as to concrete street replacement, crack seal and mud jacking schedules. The division also manages the department’s sanitary sewer collection system flow monitoring program, infiltration and inflow program and storm water removal program (SRP).  The division conducts approximately 200 development and 1,600 city project inspections along with nearly 250 erosion control inspections annually.   

  

Code Enforcement

The City of Florence Code Enforcement Division is responsible for the administration and enforcement of city ordinances, Property Maintenance Code, and Boone County Zoning Regulations throughout the city.  Additional responsibilities include management of the solid waste contract and city cemeteries, customer complaints/requests, post site plan review and enforcement, non-pervious surface storm water calculations, presenting cases to the Code Enforcement Board, risk management tours, service requests related to water issues, sign installation on new city streets, traffic code updates, illegal sign removal from right-of-ways, zoning review of occupational license applications, the Great American Clean Up event, city maps and street index updates.  The solid waste contract was re-bid in 2009 and is due to expire on March 31, 2019.

The division handles between 2500 - 3000 complaints/requests per year.  In addition, between 1500 - 2000 service requests related to water issues are handled.  Over 3000 illegal signs are removed from the right-of-ways each year, and approximately 10 post site plan reviews are conducted.

The division tracks all customer complaints/requests using the departments Computerized Maintenance Management System (Lucity).  All service requests related to water issues are tracked using the financial utility billing software system (Springbrook).  The GIS mapping software is also used to accomplish a variety of tasks.

 

Sanitary Sewer System

The City of Florence sanitary sewer collection system consist of 136 miles of sanitary sewer line, 3488 manholes and 8 pump stations.  The Public Services Department is responsible for the maintenance and management of the system.  The City does not own its own treatment facility; instead the City’s sewage is treated by Sanitation District No.1 (SD1) through an agreement that expires in 2028.

The Public Services Department provides project management, preventative maintenance, repairs and regulatory compliance requirements for the system.  Duties performed by departmental personnel include system cleaning, closed circuit television (CCTV) inspections, smoke & dye testing, flow monitoring, pump station maintenance and system repairs.  The department is also responsible for project management of contracted work, oversight of engineering studies, inspection services and acceptance of new construction by developers.

The Public Services Department receives funding from an enterprise fund, which is a self supporting fund in that the expenses must be supported by the revenue.  The department is in the process of gathering inventory and condition assessment information and entering this data into the departments Computerized Maintenance Management System (Lucity) and GIS.  The department publishes a three year repair/replacement schedule which identifies future projects and is working on developing a long-term plan to determine future funding needs.

 

Drinking Water System

The City of Florence Drinking Water Distribution System consists of 149 miles of water lines, 3815 valves, 1583 hydrants and 8848 metering devices.  The Public Services Department is responsible for the maintenance and management of the system.  The City obtains its water from the Boone Florence Water Commission (BFWC), which obtains its water from Greater Cincinnati Water Works.  The City entered into a 30 years contract agreement with the BFWC to purchase water and it expires in 2029.  The City has also entered into an emergency supply agreement with the Northern Kentucky Water District to supply water in the event the City's primary source becomes disrupted.

The Public Services Department provides project management, repair and regulatory compliance for the system.   Duties performed by departmental personnel include valve turning, hydrant flushing, meter reading, meter testing, meter installation and water quality testing.  The department is also responsible for project management of contracted work, as well as inspections and acceptance of new construction by developers.

The Public Services Department receives funding from an enterprise fund, which is a self-supporting fund in that the expenses must be supported by the revenue.  The department is in the process of gathering inventory and condition assessment information and entering this data into the departments Computerized Maintenance Management System (Lucity) and GIS.  The department publishes a three year repair/replacement schedule which identifies future projects.

 

Transportation System

The City of Florence transportation system consists of over 368 streets that encompass 169 lane miles and contain over 3500 street signs, as well as, over 155 miles of pedestrian/bike facilities.  The Public Services Department is responsible for the maintenance and management of the system. The Public Services Department also performs limited maintenance on the State Highway system that is located within the City limits.  The State Highway system encompasses 76 lane miles. 

The Public Services Department provides project management, preventative maintenance and repairs for the system.  Duties performed by departmental personnel include preventive maintenance functions such as cracksealing, undersealing and street sweeping as well as repairs such as concrete slab replacement, mill and patch and sidewalk replacement. The department is also responsible for the project management of contracted work, as well as, inspection and acceptance of new construction by developers.

The Public Services Department performs yearly inspections on one third of all City owned streets and this information is entered into the departments Computerized Maintenance Management System (Lucity).  This information then provides the department with each street’s pavement condition index (PCI), which is then used to determine the repair strategy and scheduling priority.  Bridges within the transportation network are inspected every two years by both the State (bridges 20’ span and greater) and the department (bridges under a 20’ span). The department publishes a three year repair/replacement schedule and is working on a long-term plan in order to determine future funding needs.

The Public Services Department receives funding from the City’s General Fund and Capital Improvement Fund, as well as the Municipal Aid Road Fund (M.A.R.F.), which is Federal Gas Tax administered through the State.  The department also applies for various grants to help supplement funding.

 

Storm Sewer System

The City of Florence storm sewer system consist of 142 miles of storm conduit, 2897 curb inlets, 604 manholes, 15 City maintained detention basins and 205 privately maintained detention basins.  The Public Services Department is responsible for the maintenance and management of the system, as well as, ensuring compliance with the federally mandated Storm Water Phase ll Program.

The Public Services Department provides project management, preventative maintenance, improvements, repairs and regulatory compliance requirements for the system. Duties performed by departmental personnel include system cleaning, closed circuit television (CCTV) inspections, and new installation and system repairs.  The department is also responsible for project management of contracted work, oversight of engineering studies, as well as, inspection and acceptance of new construction by developers.

The Public Services Department performs yearly inspections on both City maintained and privately maintained detention basins.  This information is entered into the departments Computerized Maintenance Management System (Lucity).  The Department is also in the process of collecting inventory and condition assessment information and entering that data into the Lucity and GIS systems.  The department publishes a three year repair/replacement schedule which identifies future projects.

The Public Services Department receives funding from the City’s General Fund and Capital Improvement Fund.  The City also charges a storm water user fee to help offset the cost of maintaining the system.

 

Parks and Recreation

The City of Florence Park system consist of 5 developed parks, 3 undeveloped parks, the Florence Family Aquatic Center, Florence/Boone County Skate Park, and the World of Golf complex.  These facilities encompass approximately 169 acres.  The parks consist of 5 shelters that can be reserved and the Evelyn Kalb Gathering House that can be rented for parties or weddings.

The Public Services Department provides capital improvement project management, contract management, master planning, event planning and needs assessments.  Duties performed by department personnel include park maintenance, park inspections, playground inspections, equipment repairs and building repairs.

The Public Services Department receives funding from the City’s General Fund and Capital Improvement Fund.

 

Fleet Maintenance

The City of Florence Fleet Maintenance Division maintains 148 vehicles and 591 pieces of equipment. 59 vehicles and 521 pieces of equipment are maintained for the Public Services Department, 70 vehicles and 2 pieces of equipment for the Police Department, 18 vehicles for the Fire Department and 4 vehicles for the Administration Department.

The Fleet Maintenance Division is responsible for preventive maintenance checks and services of City fleet, vehicle and equipment repairs, vehicle and equipment specifications for the Public Service Department, detailing all Public Services vehicles and equipment yearly, managing the City fueling services, installation and calibration of equipment, research and acquisition of new vehicles and equipment, retirement of old vehicles and equipment and maintaining a sufficient parts inventory.

All departments vehicle and equipment preventive maintenance checks, services and repairs are entered into the department’s Computerized Maintenance Management System (Lucity) to track vehicle and equipment maintenance history.

The Public Services Department receives funding from the City’s General Fund and Capital Improvement Fund. The department follows a vehicle/equipment life cycle plan and maintains a five year replacement schedule. 

 

Building Maintenance

The City of Florence Building Maintenance Division maintains 21 buildings encompassing 220,731 square feet and 483 pieces of equipment.

The Building Maintenance Division is responsible for capital improvement projects, preventive maintenance, inspections, building services and repairs, building renovations, equipment services and repairs, custodial services at the Government Center, winterization of equipment, snow removal from sidewalks at the Government Center, State Building and Kalb Gathering House and any regulatory compliance associated with the buildings and equipment. 

The building inspections, maintenance work, equipment preventive maintenance checks, services and repairs are entered into the department’s Computerized Maintenance Management System (Lucity) to track building and equipment maintenance history.

The Public Services Department receives funding from the City’s General Fund and Capital Improvement Fund.    

 

Ground Maintenance

The City of Florence Ground Maintenance Division maintains 159 acres of finish mowed grass and 211,000 square foot of landscape beds.

The Ground Maintenance Division is responsible for grass trimming, landscape maintenance, litter collection, hazardous tree removal, pesticide application, lake / pond management, the leaf collection program and managing the contracted portions for grass trimming and fertilization of City properties. 

The Public Services Department receives funding from the City’s General Fund and Capital Improvement Fund.    

 

Urban Forest Commission

The City of Florence Urban Forest Commission (UFC) is responsible for the implementation, management and administration of the City’s urban forestry program.  Responsibilities include new tree planting projects, management of the City’s tree maintenance program, inventory and assessments.  Additional responsibilities include meeting all requirements needed to maintain the “Tree City USA” designation which includes conducting annual Arbor Day activities.  

Since conception, the UFC has planted thousands of trees which are located throughout the City.  An extensive tree inventory of all City owned trees was completed in 2002 and updated periodically since. The City’s tree inventory identifies each tree by species and by location whether on City owned property or by being located within City owned right-of-ways and easements.  Once identified, each tree’s location was then geographically logged and its condition was assessed.  As a result of this inventory an ongoing tree maintenance program was initiated to address all trees identified as high priority hazards.

The City’s urban forestry is ever changing and as part of managing this entity the UFC must annually inspect all trees planted as part of past projects.  These inspections are needed to identify problematic trees for removal and replacement, trimming, watering and fertilization. Since these maintenance needs are ever changing, the UFC must periodically evaluate its maintenance budget to ensure proper funding. 

The UFC receives funding from the City’s General Fund.  The City also funds its urban forestry program through the Public Services Department budget. 

 
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8100 Ewing Blvd.•Florence, KY 41042•Ph: 859.371.5491•Fax: 859.647.5411
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