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Public Services Department FAQs

  1. Why can't I post a yard sale, real estate or other temporary sign along streets and roads?

    For the safety of the traveling public, Boone County Zoning Regulations prohibit any sign from being placed in any public right-of-way except publicly-owned signs such as traffic control signs.  Illegal signs will be removed and disposed of.

  2. How long can a vehicle be parked on a city street without being moved?

    A vehicle cannot be left unattended or inoperative on any city street or public right-of-way for a period of time longer than 24 hours.  To report a vehicle or report other on street parking violations contact the Boone County Public Safety Communications Center at (859) 371-1234.

  3. What is a Watershed?

    A Watershed is a region in which all land drains to a particular body of water or common point. It could be as small as your back yard or as large as any major river basin. The City Of Florence is located in three Watersheds - Gunpowder Creek, Banklick, and the Ohio River Watersheds

  4. Where does the storm water go after it drains into the storm drain?

    Storm water that does not seep into the ground drains into a system of underground pipes and flows into our waterways.

  5. I need to know where the City's sanitary sewers are?

    If you need to know where the sanitary sewers are because excavation work is being planned call Public Services Department at (859) 647-5416.

  6. What causes a sanitary sewer backup?

    Most sewer backups occur when the lines get clogged with debris. However, backups can occur for other reasons. The condition of the sanitary sewer system could be poor, natural conditions such as ground moving and a lot of rain. Also, when people misuse the system problems can occur.

  7. Should I call my insurance company?

    Yes. Some insurance policies will cover sewage backup cleanup and the cost of restoring and repairing or replacing damaged property. Your agent can provide you with more details.

  8. What will the city do when a backup occurs?

    We will clean the sanitary main where the lateral ties into the main. This cleaning is done from manhole to manhole to insure that the main is clear and flowing fine.

  9. If there is a sewer backup what should I do?

    You should contact the City of Florence first, so we can help determine if it is our line or the homeowner’s line.

  10. What is my role as a homeowner?

    It is important to become educated on the sewage overflow issue because every individual can play a role in helping to solve the problem. As a homeowner, you are responsible for the maintenance and repair of your house lateral, a pipe that connects your home to the public sewer system. A cracked or deteriorated lateral or one filled with tree roots can allow groundwater to seep into the system contributing to the problem. In addition you may be required to fix any improper connections, such as downspouts, driveway drains or sump pumps connected directly to the sewer system. The stormwater collected from these devices must be drained to your property or directly connected to a separate stormwater system.

  11. When is my street scheduled for leaf pickup?

    The program has evolved from leaf collection without a schedule to collection according to a daily schedule. Customers are now provided with three specific leaf collection dates for each street. Leaf collections are scheduled Mondays through Thursdays. Fridays are used as a make-up day, if necessary, and for equipment maintenance.

  12. Why as a business do I have to use Rumpke?

    The City of Florence puts out to bid an exclusive franchise to collect, transport and dispose of all solid waste in City limits.  This process locks in long term competitive rates for the customer and decreases traffic and wear and tear on City streets from refuse trucks.  This also allows the City to get involved with any service problems and ensure a satisfactory result is obtained.

  13. What is the cost of garbage & recycling service?

    The City of Florence contracts with Rumpke for all residential, commercial, and industrial solid waste collection and disposal services for all customers in the City. Service must be set up with Rumpke by contacting them at (877) 786-7537. You will be billed directly from Rumpke for this service. Currently, the rate for residential trash service, one curbside pickup per week, is $3.30 per month. One 96 gallon tote for garbage collection is provided to each household by Rumpke at no additional cost as part of this service. Additional totes can be rented from Rumpke for $1.00 per month per tote. Please contact Rumpke for commercial and industrial rates. Refer to Garbage and Recycling Schedule for residential curbside pickup day.

    A voluntary residential subscription recycling program is also available from Rumpke. This must also be set up with Rumpke by contacting them at (877) 786-7537. You will be billed directly from Rumpke for this service. Currently, the rate for residential recycling service, one curbside pickup per week, is $3.30 per month. One 65 gallon tote for recycling collection is provided to each participating household by Rumpke at no additional cost as part of the service. Additional totes can be rented from Rumpke for $1.00 per month per tote. Commercial and industrial recycling is not included in the contract, but is available. Please contact Rumpke for commercial and industrial rates. Residential curbside pick up occurs on the same day as your trash pickup.

  14. What day is my garbage & recycling picked up on?

    Garbage and Recycling is collected on the same day. To see the schedule of Garbage and Recycling in your area, click on:Garbage and Recycling Schedule

  15. Why do I need an encroachment permit?

    An encroachment permit is required any time construction work will be conducted within the public right of way or easement. Encroachment permits may be obtained from Application for Encroachment

  16. Can the City of Florence establish a handicap parking space on the street in front of a home?

    The City does not establish handicap parking spaces on public streets.
City of Florence, KY
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8100 Ewing Blvd.•Florence, KY 41042•Ph: 859.371.5491•Fax: 859.647.5411