Mission Statement

The Florence Public Services Department strives for continuous improvement of quality customer services through the efficient use of its resources.

The City of Florence has been one of the fastest growing municipalities in Kentucky since the 1980's with an approximate population of 24,308. Florence has grown into the regional retail and business hub with over 2,040 businesses and an estimated daytime population of more than 60,000. The city border has expanded to more than 9.5 square miles and is the staging point to the Cincinnati Standard Metropolitan Statistical Area (SMSA). The Public Services Department is dedicated to providing the highest quality services to all citizens and businesses of Florence. As is declared in our Mission Statement, the Public Services Department strives for continuous improvement of quality customer services through the efficient use of its resources. The department challenges itself to be the leader in efficiently utilizing the latest technologies and management practices in the public works industry.
The Public Services Department has diverse responsibilities, which include:

· Customer Complaint / Request Program
· Code Enforcement Program
· Snow Removal Services
· Trash Collection
· Curbside Recycling Collection
· Drop Off Recycling
· Leaf Collection Services
· Street Sweeping Program
· Christmas Tree Recycling
· Spring Clean Up
· Fall Clean Up
· Street Maintenance
· Sidewalk Repair Program
· Water Services
· Sanitary Sewer Services
· Storm Sewer Services
· Buildings Maintenance
· Parks and Grounds Maintenance
· The City's Citizen Request and Complaint Program
· Project Management
· GIS Mapping

The Public Services Department is also in charge of the City's tree program. The City of Florence has been named a Tree City USA by the National Arbor Day Foundation for the 14th year in a row.