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Fire Department FAQs

  1. How do I obtain a copy of a fire or ambulance report?

    Reports are generally available within 72 hours of the incident.  Fire reports can be made available to the property owner(s), insurance companies, and similar parties.  Ambulance reports are covered under the Health Insurance Portability and Accountability Act (HIPAA) and may only be released at the written request of the party involved.  Contact the Fire/EMS department Monday through Friday between the hours of 8:30am and 4:30pm for additional instructions in regard to obtaining copies of a report.

  2. How can I get my fire extinguisher refilled?

    Florence Fire/EMS Department does not refill fire extinguishers. A number of companies are available in the Greater Cincinnati area that provide this service and can be easily found under the fire extinguisher heading in the yellow pages telephone directory.

  3. Will the fire department fill my swimming pool?

    No. This is not a common practice for fire departments, water departments or any other public agencies. Private water haulers may be a good source for bulk water needs. The yellow pages telephone directory often lists a number of bulk water providers in the area.

  4. Can I have a fire truck attend my special event?

    Florence Fire/EMS Department regularly attends public education events for schools, churches and other community organizations. Events should be oriented with special attention given to fire safety, injury prevention, or similar fire or EMS content. The department refrains from attending birthday parties, block parties, open houses, grand openings and similar events where there is no specific public fire education program.

  5. Can I call an ambulance to take me to my doctor appointment?

    No. Florence Fire/EMS Department ambulances are licensed to provide emergency transportation to sick and injured individuals. This transportation is only made to area hospitals. Private ambulance companies may be able to transport individuals to and from doctor appointments. Contact information for these private companies can be found in the yellow pages telephone directory under the ambulance service heading.

  6. How do I ensure my child safety seat is installed properly?

    Parents should always follow the car seat manufacturer's instructions and vehicle owner's manual on how to properly install child safety seats. Florence Fire/EMS Department has trained technicians available for residents of the City of Florence and Florence Fire Protection District. The technicians will inspect car seat installations and help ensure they are installed properly. To schedule an inspection, simply submit a car seat safety inspection request form or call the department. A car seat technician will call to schedule an appointment.

  7. Am I allowed to have a grill at my apartment building?

    Cooking fires are a leading cause of fire in the United States. The national fire prevention code (NFPA 1) prohibits the use and storage of grills above the first floor in multifamily dwellings such as apartment and condominium complexes. Grills may be used so long as they are stored at ground level and pulled at least ten feet from the building before they are ignited. Some apartment complexes have chosen to prohibit grills entirely as part of their lease agreement.

  8. What are the regulations for open burning?

    Open burning regulations vary based upon location, the time of year and weather conditions. Anyone wishing to conduct open burning should refer to the attached Open Burning flowchart or contact the Fire/EMS department to ensure they are in compliance with current regulations.

  9. What do I need to do to become a firefighter?

    Florence Fire/EMS Department accepts applications anytime for open career and volunteer positions. Notices of open career positions are posted on this website as well as those for the Kentucky Fire Wire and Kentucky EMS Connection. Interested individuals should be a U.S. citizen, 21 years of age, have a high school diploma or GED, be free from felony conviction and have a driver’s license with a good driving record. See the Fire/EMS Recruitment and Membership section for additional details and access to a downloadable application.
City of Florence, KY
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8100 Ewing Blvd.•Florence, KY 41042•Ph: 859.371.5491•Fax: 859.647.5411