Public Services

Florence Y'ALL Frequently Asked Questions

App FAQ's

Q. Should I submit emergencies using Florence Y’ALL?
A.
No. Although Florence Y’ALL is a great tool for most requests, it isn't intended for reporting emergency issues that need to be addressed immediately. If the issue you are reporting is a public safety emergency, please call 911. If the issue you are reporting is a water or sewer emergency, please call 859-647-5416. 

Q. Can I create a new report using my tablet device, such as an iPad?
A.
Yes! However, many tablet devices don't have a true GPS and instead use Wi-Fi triangulation, which pulls location based on the number of mapped Wi-Fi hotspots. This setup can result in less accurate location information in certain areas. Always before submitting a report, a user must confirm the location. During this step, the user can correct inaccurate location information captured by the device hardware. 

Q. How is my contact information stored?
A. The mobile app prompts a user to provide First Name, Last Name, and Email Address. A user only has to provide this information once and it is then stored within the app. Any information, such as personal information or location is only used for reporting purposes. CitySourced, the app that powers Florence Y’ALL, states that they will never sell your information for commercial purposes.


Q. Can I enter a service request / report anonymously?
A.
No, but a request can be marked as sensitive if you do not wish the request to be available in the “Request Near You” map. Even if you do not mark the request as sensitive, no information is shared publicly about the user making the request.

Q. Does Florence Y’ALL track my location?
A.
Whenever you open and interact with the Florence Y’ALL app on your mobile device, the location information from your mobile device is used to tailor the experience to your current location. This information is NOT published or shared with others. The app saves that specific location information until the next time you do something in the app, at which time the old location information is deleted from your mobile device and replaced with your most recent location information. Your location data is only shared when you decide to proactively report an issue.

Q. How can I let others know about Florence Y’ALL?
A.
Please help spread the word about the Florence Y’ALL Service Request System. You can download a Florence Y’ALL flyer to distribute to your friends and neighbors here. City staffs are also available to provide presentations to groups. For more information, contact 859-647-5416.

Q. How do I get support for Florence Y’ALL?
A.
Support for Florence Y’ALL is available through the City of Florence Public Services Department during regular office hours. Contact 859-647-5416 or email appsupport@florence-ky.gov.